Plumber Support Team

Senior Plumber Support Manager Profile: Mark Loewen

I am a proud Northeasterner born in Dedham, Massachusetts, and I went to Catholic Memorial High School in Boston followed by four years of trade school at Newton North Tech. I am a middle child with six siblings who was raised in a two-bedroom farm home built in 1843 that played a significant role in the history of the town and the nation. I enjoy all outdoor activities all four seasons of the year. I ran a successful plumbing business for 27 years.

Plumber Support Manager Profile: Billy Martin

I am a Plumber Support Manager for Rheem WHD responsible for the SE region. I was born and raised in Dallas TX. My father owned and operated a plumbing business and that is where I got introduced to the trade. Every summer, school holidays and a lot of weekends starting in junior high school, I would tag along with my dad to “the shop.” That is how I got my start. I worked in that business until the early 2000’s,

Plumber Support Manager Profile: Nick Bouza

I am the Southwest Plumber Support Manager for Rheem®. I am a master plumber licensed in the great state of Texas! I was formerly the training manager for a Plumbing & Air company in Houston, Texas. I worked with my last employer for 14½ years. I started at the bottom. I began as an apprentice and worked up to being a licensed plumber. Then, I became a supervisor and finally a manager. I came to plumbing as a second career due to changes in the world economy.

Plumber Support Manager Profile: Steve Bissinger

I grew up in Bucks County, PA and attended Middle Bucks area VoTech in high school for Plumbing. I worked in commercial air conditioning then residential and commercial plumbing earning my Philadelphia Journeyman’s license at age 22. I moved to New Jersey in 1992. I got my NJ Master Plumber license and started my business in 1995. I enjoyed owning my own business in NJ for 25 years.

Q: Why did you get into plumbing?

Plumber Support Profile: Rob Widowski

I am Rob Widowski, Plumber Support Manager & Master Plumber for Rheem® in the Midwest Region and Houston, TX. I was the Owner/Operator of Widowski Master Plumbers and R&B Master Plumbers, LLC. Our motto was “The Exceptional Plumbers.” We were a full-service plumbing contractor doing both residential and commercial, specializing in all things plumbing. I currently reside in Greenfield, WI with my lovely wife, Crystal, and my two amazing daughters, Alyssa and Mia.

My focus has always been to train guys up to become exceptional plumbers.

Plumber Support Manager Profile: Chris Eppley

I grew up on the Virginia/North Carolina border. As a teenager and young adult, I frequently took advantage of surfing the waves of our local beaches in both Virginia and NE North Carolina aka “The Outer Banks.”
Now, I am the Rheem® Plumber Support Manager for North Carolina and South Carolina.

Q: Why did you get into plumbing?
A: I decided early on in high school that college was not the route I wanted to pursue.

Plumber Support Manager Profile: Russell “Rusty” Scaggs

I grew up in Northern Kentucky and when you think of Kentucky, what is the first thing you think of? Horses! Yes, my family raised and showed quarter horses. I was riding horses before I could even walk. Growing up on a horse farm, we didn’t call in tradesmen; we just learned to do the work ourselves – electrical, mechanical, carpentry, plumbing, machinery, all of it!

As a young adult, I joined the U.S.

Plumber Support Manager Profile: Joe Ervin

Today’s Plumber Support Manager spotlight is Joe Ervin, PSM for the Northeast/Mid-Atlantic Region which includes PA, NJ, DE, MD, DC and VA. Joe is based out of Philadelphia, PA.

Joe grew up in Philadelphia and was in the plumbing industry from an early age, around his family’s plumbing business. He got his start in the industry 40 years ago working for a rep agency before joining the family plumbing business. He later started his own plumbing company,

Plumber Support Manager Profile: Brian Detrich

Brian has been doing plumbing work for 29 years including seven years in the U.S. Army. He is the Plumber Support Manager for our southeast region. He joined Rheem to help plumbers learn about products and grow their businesses.

Brian Detrich
Plumber Support Manager
Rheem Region: Southeast
From: Coral Springs, Florida
Specialty Areas: Residential service, light commercial and remodeling

Q: How many years have you been in the industry?

Plumber Support Manager Profile: Brad Davis

Brad is the Plumber Support Manager for our mountain region and he’s been in the plumbing industry for 28 years. Last year, he joined Rheem to train plumbers and to help them grow their businesses.

Brad Davis
Plumber Support Manager
Rheem Region: West
From: Denver, Colorado
Specialty Areas: Plumber, boilermaker/steamfitter, commercial service tech

Q: How many years have you been in the industry?

A: 28 years,