Who do I contact for air conditioning products and service?
For questions concerning new products, energy efficiency ratings, savings on your utility bills, or repair or replacement services, call your local Rheem dealer. He can answer all of your heating and cooling questions.
What do rating numbers mean?
The U.S. government requires an efficiency rating of all air conditioning and heating equipment. The rating reflects the percentage of energy used efficiently, with a high rating indicating high-efficiency. The next two topics address this issue in greater detail.
What is a SEER?
There are special names for the efficiency ratings of various types of equipment. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating, the more efficient the unit.
What does HSPF stand for?
There are special names for the efficiency ratings of varying types of equipment. Heat pump equipment in the heating mode is rated by the Heating Seasonal Performance Factor, or HSPF. The higher the HSPF rating, the more efficient the unit.
What does AFUE stand for?
There are special names for the efficiency ratings of various types of equipment. Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE. The higher the AFUE rating, the more efficient the unit.
Should outdoor units be covered in winter?
Rheem heat pumps operate year-round and should never be covered. Similarly, air conditioners that operate seasonally are built to withstand an outdoor environment and should not be covered.
Should a thermostat’s fan setting be on "auto" or "on"?
Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in an even temperature throughout the house.
Can shrubs or flowers be planted around an outdoor unit?
However, we recommend that plants be no closer than 18 inches from the unit. This allows for plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service.
If an outdoor unit needs replacing, should the indoor unit be replaced too?
Rheem air conditioning and heating units are designed to operate as a complete, matched system. The efficiency rating is based on the entire system. Replacing the entire system ensures the system will be reliable and efficient.
How do I know what size unit our house needs?
Your Rheem dealer, who will consider many factors before making a recommendation: size of the house, climate, number and type of windows installed, insulation, and even the number of people living in the house.
What is the difference between a split system and a package unit?
A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained unit requires no external coils, air handlers, or heating units.
How do I find a Rheem dealer?
Use the Dealer Locator page on this Web site or refer to your telephone directory. Rheem dealers are located nationwide.
How do I find my Model and Serial Number?
The label containing model and serial number information can be found on the front of a tank-type water heater.
The label containing model and serial number information can be found on the front or on the right hand side of a tankless water heater depending on the model.
Why do I need a load calculation for my home for heating and cooling products?
It is important that the type of equipment in your home is properly matched to its square footage as well as other relevant factors. A load calculation from a certified, independent Rheem Pro will evaluate various aspects of your home for an energy efficient match such as:
- Climate that you live in
- Size, shape and orientation of your home
- Square footage
- Type and how much insulation you have
- Quantity of windows, their size, type and the direction they face
- Measurement of walls
- Vents and ductwork
- Seals and estimate air leakage
- Type of materials your house is made of
All of these factors will help your dealer find a system that will work for your home and provide energy efficient savings.
Where can I purchase filters for my Heating & Cooling equipment?
You can visit the Rheem Store where you will find an assortment of high efficiency, high quality, and durable replacement parts for your Rheem Products.
How do I register my equipment?
If you have purchased a Rheem heating, cooling or water heating product you can quickly register your unit online at Rheem Product Warranty Information
The Warranty Information page can also assist with verifying your warranty registration in case you are feeling unsure or just want to double check that the registration has been input.
How do I contact a Rheem dealer?
Rheem offers a quick and easy process for locating a dealer near you. Our Find a Pro allows people to search by ZIP code and category; such as Heating and Cooling and Tankless Water Heaters.
Does Rheem have a consumer financing program?
Rheem offers a quick and fast way to apply for the Rheem® KwikComfort® Financing program. Kwik Comfort representatives are available seven days a week to assist you at any time with questions you may have. You are offered and assisted with:
- Easy application process
- Quick and efficient credit processing
- Instant credit for future purchases
- Low monthly payments
There are a variety of financing options for you. Don’t hesitate to ask your Rheem Dealer for more details.
What can I find in the Homeowner Center?
The Homeowner Center has a variety of recourse brought together in one area so that the customer can take care of their tasks quickly and can also seek assistance. At the Homeowner Center you can:
- Register or verify your warranty
- Find rebates for your Rheem products
- Find local contractors
- Find products
- Receive support on products you want to know more about