Plumber Support

Plumber Support Profile: Russell “Rusty” Scaggs

I grew up in Northern Kentucky and when you think of Kentucky, what is the first thing you think of? Horses! Yes, my family raised and showed quarter horses. I was riding horses before I could even walk. Growing up on a horse farm, we didn’t call in tradesmen; we just learned to do the work ourselves – electrical, mechanical, carpentry, plumbing, machinery, all of it!

As a young adult, I joined the U.S.

Plumber 2 Plumber: Rheem Training Taught by Master Plumbers

Everyone offers training, but not everyone can say that they have a team of master plumbers who have all formally run plumbing companies. Join Rheem’s master plumbers for weekly instructor-led digital training available online. That’s right, every class is taught by a master plumber.

What’s Different About Plumber 2 Plumber (P2P) Training?

It can be frustrating when it seems like your trainer doesn’t know much beyond what is on the slide in a presentation.

Training Success for Plumbers in 2020 and Beyond

What a year! Despite the challenges that 2020 brought, plumbers were still able to get the training they needed. We welcomed over 19,000 attendees whether they participated in in-person training or online training once we had to close our Innovation Learning Centers due to COVID. If you were one of the many plumbers that attended – THANK YOU! We are looking forward to having thousands more this year.

Packed Training Calendar for Plumbers

Plumbers rocked last year and logged in their training hours.

Plumber Support Profile: Joe Ervin

Today’s Plumber Support Manager spotlight is Joe Ervin, PSM for the Northeast/Mid-Atlantic Region which includes PA, NJ, DE, MD, DC and VA. Joe is based out of Philadelphia, PA.

Joe grew up in Philadelphia and was in the plumbing industry from an early age, around his family’s plumbing business. He got his start in the industry 40 years ago working for a rep agency before joining the family plumbing business. He later started his own plumbing company,

Plumber Support Profile: Brian Detrich

Brian has been doing plumbing work for 29 years including seven years in the U.S. Army. He is the Plumber Support Manager for our southeast region. He joined Rheem to help plumbers learn about products and grow their businesses.

Brian Detrich

Plumber Support Manager

Rheem Region: Southeast

From: Coral Springs, Florida

Specialty Areas: Residential service, light commercial and remodeling

Q: How many years have you been in the industry?

Plumber Support Profile: Brad Davis

Brad is the Plumber Support Manager for our mountain region and he’s been in the plumbing industry for 28 years. Last year, he joined Rheem to train plumbers and to help them grow their businesses.

Brad Davis

Plumber Support Manager

Rheem Region: West

From: Denver, Colorado

Specialty Areas: Plumber, boilermaker/steamfitter, commercial service tech

Q: How many years have you been in the industry?