Plumber Support

ProPlumber Is Here to Grow Your Plumbing Business

An exclusive, premier loyalty program, ProPlumber™ was created to assist professionals with premium benefits to support businesses, motivate teams and boost productivity. ProPlumber goes beyond rewards to deliver premium support to top-performing Rheem® partners. The ProPlumber program is designed to help grow businesses by providing unrivaled value in four key areas:

• PARTNERSHIP: The experts at Rheem are here to help plumbers achieve their business goals
• SUPPORT: Our unparalleled customer support resources help plumbers do more business,

Plumber Support Profile: Rob Widowski

I am Rob Widowski, Plumber Support Manager & Master Plumber for Rheem® in the Midwest Region and Houston, TX. I was the Owner/Operator of Widowski Master Plumbers and R&B Master Plumbers, LLC. Our motto was “The Exceptional Plumbers.” We were a full-service plumbing contractor doing both residential and commercial, specializing in all things plumbing. I currently reside in Greenfield, WI with my lovely wife, Crystal, and my two amazing daughters, Alyssa and Mia.

My focus has always been to train guys up to become exceptional plumbers.

Help Lightning Connects Plumbers to Rheem Tech Services for Merged Reality Help

There’s nothing more frustrating than having to explain something about an install or troubleshooting a job over the phone when it’s best, and most quickly, explained in person. Enter Help Lighting™!

Beam in Rheem® Tech Services while you’re working on a water heater with our new merged reality virtual environment. Sounds sci-fi, and it kind of is, but it’s simple to use.

Right now, our Commercial Tech Services Team has access to this feature and may use it to help you on your next call.

Navigating the New Water Heater Training YouTube Channel from Rheem

We know how it is. You are busy. You don’t have time to watch an hour-long video to answer one little question. You know what you’re doing and don’t need all the other information that you already know.

That is where our new YouTube channel comes in. Now, we’re not creating 15-second videos because that isn’t enough time to explain something fully. However, we try to keep our videos as short as possible and focused.

Rheem Contractor App Gives Plumbers Quick Access to Diagnostics

When a customer is waiting on you to get their hot water working again, you want to have the tools to quickly assess the situation and fix their water heater. You want to have a speedy way to figure out what’s wrong and save the day as they sit and anxiously await the return of their hot water so they can get on with their day. We know that every minute counts!

Troubleshooting with Speed

We have a Fix It feature in our contractor app that helps plumbers troubleshoot a unit with the same fast diagnostic process that our Technical Service Analysts use.

Plumber Support Manager Profile: Chris Eppley

I grew up on the Virginia/North Carolina border. As a teenager and young adult, I frequently took advantage of surfing the waves of our local beaches in both Virginia and NE North Carolina aka “The Outer Banks.”

Now, I am the Rheem® Plumber Support Manager for North Carolina and South Carolina.

Q: Why did you get into plumbing?

A: I decided early on in high school that college was not the route I wanted to pursue.

Introducing Rheem Water Heater Training – A YouTube Channel for Plumbers

When you’re out on a job and need to quickly get some how-to help to diagnose or fix a problem, the last thing you want is to have to spend a lot of time searching for useful tips. So, we have created a YouTube channel dedicated to helping our partners out in the field better serve their customers – the new Rheem® Water Heater Training YouTube channel.

This channel will provide plumbers with quickly accessible,

Plumber Support Manager Profile: Russell “Rusty” Scaggs

I grew up in Northern Kentucky and when you think of Kentucky, what is the first thing you think of? Horses! Yes, my family raised and showed quarter horses. I was riding horses before I could even walk. Growing up on a horse farm, we didn’t call in tradesmen; we just learned to do the work ourselves – electrical, mechanical, carpentry, plumbing, machinery, all of it!

As a young adult, I joined the U.S.

Plumber 2 Plumber: Rheem Training Taught by Master Plumbers

Everyone offers training, but not everyone can say that they have a team of master plumbers who have all formally run plumbing companies. Join Rheem’s master plumbers for weekly instructor-led digital training available online. That’s right, every class is taught by a master plumber.

What’s Different About Plumber 2 Plumber (P2P) Training?

It can be frustrating when it seems like your trainer doesn’t know much beyond what is on the slide in a presentation.

Training Success for Plumbers in 2020 and Beyond

What a year! Despite the challenges that 2020 brought, plumbers were still able to get the training they needed. We welcomed over 19,000 attendees whether they participated in in-person training or online training once we had to close our Innovation Learning Centers due to COVID. If you were one of the many plumbers that attended – THANK YOU! We are looking forward to having thousands more this year.

Packed Training Calendar for Plumbers

Plumbers rocked last year and logged in their training hours.