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Rheem® is always working to improve the lives of both homeowners and the plumbers who serve them. So we spend countless hours on research and development to bring the products, features, tools and programs that make the biggest positive impact. What follows are some of our latest innovations designed to do just that.
Even the best products can be just a little bit better, so we explore ideas that ensure the leading water heaters on the market keep leading. These features give some of the smartest water heaters on the market an extra level of genius.
The LeakGuard integrated leak detection and prevention system with factory installed auto water shut-off valve limits leaks to no more than 20 ounces of water2.
LeakGuard is available on Triton®, Gladiator™ and the all-new Rheem ProTerra Hybrid with LeakGuard–with more models coming soon.
Using advanced sensor technology, homeowners can check how much hot water is available before they jump in the shower. They simply open the EcoNet® App, and the water heater’s homepage will show how much hot water is in the tank via an icon that looks like a battery.
Download our features flyer for more information. Hot Water Availability is currently enabled on Gladiator™ and Hybrid water heaters.
The fact is that service parts are not always stocked at all plumbing distributors, and so they often have to be shipped overnight, resulting in the homeowner being without hot water. The first manufacturer in the industry to offer same-day delivery of service parts, Rheem gets the parts you need delivered right away, right to the job site.
With Rheem Parts Xpress, you can get most common service parts quickly, without time-consuming trips to a distributor. You simply order parts through Rheem Customer Service, and you can track the order in real-time as the driver brings it your way, typically in as little as two hours.
Download the flyer below, or call 800-432-8373 to place your order now.
Rheem is here for plumbers—always. So we’re always looking for enhancements that make plumbers jobs’ easier. Here are just a few of the many tools and tricks we’ve been working on lately.
Our Find a Pro page is a great resource that potential customers can use to connect with you. And we just made it even better. In addition to hours and other details, your existing listing can now be enhanced with images/videos of your team, your offices or even your latest installations. It features detailed reviews and ratings from previous customers so that potential new customers can know that you’re a professional, knowledgeable partner in their comfort. Plus, they can book an appointment right from the page.
If a plumber runs into an issue in the field, RealSupport enables person-to-person video call support with AR (augmented reality) capabilities that allows drawing on screen that stays in place in the real world. So, a plumber in the field can call another plumber, the support person at his office or even a distributor technical rep to help troubleshoot an installation or service issue.
RealSupport uses the latest mobile technology and capability with a simple and easy-to-use interface.
The RealSupport feature allows plumbers to get help quickly without having to roll a second truck. Instead of describing the setup and the problem, they can show it using their camera. On-screen drawing pinpoints areas in question and recommended actions to help resolve the issue quickly and accurately.
Even if the homeowner never activated their EcoNet®—or doesn’t have WiFi—EcoNet Diagnostic Mode allows a plumber to connect to the water heater’s WiFi module during a service call and view the unit’s alarm/alert history. Within product information screen in the Rheem Contractor App, simply scan the water heater’s barcode or enter its serial number. For security, this feature must be used on site, as it requires proximity to the water heater.
EcoNet Diagnostic Mode allows the plumber to access a water heater’s alarm/alert history without having to install the EcoNet consumer app or use the customer’s phone to view alarm/alert history. The result is shorter service calls with less time needed to diagnose issues before resolving them—and ultimately, happier customers.
Currently available on the Rheem Gladiator™ and the all-new ProTerra Hybrid water heaters, EcoNet Diagnostic Mode will be enabled on future EcoNet connected water heaters.
Give us a suggestion, and it just might lead to our next innovation