Rheem EcoNet Connection Steps

If so:

• Log in to the app using the email and password used to set it up and see if you can see your water heater.
• Note: If you have an existing EcoNet account, but you don’t know the email and/or password for the account, then call EcoNet Support at (800) 255-2388.
• Click on the screen to the right that corresponds to what you see in your app indicating whether it is Connected or Disconnected to go to next step.

If not…

Search for “Rheem EcoNet” in the app store on your mobile phone and install the Rheem EcoNet app.

1. Once installed, chose a notification option.

Note: Notifications will let you know if there is a utility event, water leak or other alerts related to your water heater.

2. Tap Create Account to create your Rheem EcoNet account.

3. Enter the information requested in the Create An Account screen and tap Submit.

Note: Take note of the email address and password used for your Rheem EcoNet account.

4. At the Add your first Location screen tap the Add Product box.

6. At the Add Location screen, select either Use my current location or enter Zip Code and then tap Next.

Note: You will see the Ensure the product is ready screen.

7. Go to your water heater and use the EcoNet Control Panel on the water heater for the next few steps.

From the water heater control panel…

If Wi-Fi Setup screen with setup in progress is not shown then press back arrow to go to Home screen.

7. From the Home screen shown here, tap Settings.

Once the Wi-Fi Setup screen is shown…

The Ready to Connect screen should appear.

It should change to setup in progress.

Follow the instructions below to connect the water heater to the internet via your home WiFi network.

If you see the Disconnected screen as shown, then…

The Let’s get you reconnected! screen should appear.

Otherwisecontinue below…

You will see Ensure Product is Ready screen.

Make sure Control Panel still shows setup in progress.

You will be taken to Wi-Fi settings screen on mobile phone.

This will take you back to the Ensure Product is Ready screen.

You will see message that says “Setting up Connection”.

This will take you back to Either the Home screen or the Name & Technicians screen.

Note: As the previous message indicated it could take several minutes for the device to fully reconnect. Once the device product box on the Home screen changes from grey “Disconnected” to red with temperature displayed, the device should be fully provisioned and connected to your home WiFi and the Internet.

If you see the Names & Technicians screen then…

This will take you back to the Home screen.

Otherwise continue below…

Note: The EcoNet Control Panel may show “Connecting to Internet”, but will finally show “Connected to Internet” with “setup complete”.

The wifi status screen will show the MAC Address and other connection information.

Connecting your water heater to the Rheem EcoNet app is complete!

Please verify the connection and see the notes on Energy Saving Participants below.

Verify you can control your water heater from the Rheem EcoNet app by tapping on the product box and try changing the temperature or mode.

If you are participating in your electric utility energy saving load control program (e.g., Reserve Rewards), you will see a green lightning bolt icon appear during a load control event. To ensure you remain in the program…

• Never delete the Rheem EcoNet app from your mobile phone.
• Never delete the water heater product in the Rheem EcoNet app.
• Never enable Follow Schedule in the Rheem Econet App.