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Residential Products
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Homerheem econet connection steps

rheem econet connection steps

This Rheem EcoNet connection guide is for hybrid electric water heaters.

For help at any time, call EcoNet Support at (800) 255-2388 .

If so:

  1. Log in to the app using the email and password used to set it up and see if you can see your water heater.

    Note: If you have an existing EcoNet account, but you don’t know the email and/or password for the account, then call EcoNet Support at (800) 255-2388 .

  2. Click on the screen to the right that corresponds to what you see in your app indicating whether it is Connected or Disconnected to go to next step.

If not:

Search for “EcoNet” in the app store on your mobile phone and install the EcoNet app.
  1. Once installed, chose a notification option.

    Note: Notifications will let you know if there is a utility event, water leak or other alerts related to your water heater.

  2. Tap Create Account to create your EcoNet account.
  1. Enter the information requested in the Create An Account screen and tap Submit .

    Note: Take note of the email address and password used for your EcoNet account.

  2. At the Add your first Location screen tap the Add Product box.
  1. At the Add Location screen, select either Use my current location or enter Zip Code and then tap Next .

    Note: You will see the Ensure the product is ready screen.

  2. Go to your water heater and use the EcoNet Control Panel on the water heater for the next few steps.

If you see the No Internet screen as shown, then…

  1. From EcoNet App tap the Go to Settings product box.

    The Let’s get you reconnected! screen should appear.

  2. Tap Connect Now button.

    Otherwise continue below…

You will see Ensure Product is Ready screen.

Make sure Control Panel still shows setup in progress .

  1. Tap Continue button in the app.

    You will be taken to Wi-Fi settings screen on mobile phone.

  1. You will be prompted that your water heater wants to join your Wi-Fi network
  1. Tap go back to Join to continue.

This will take you back to the Ensure Product is Ready screen.

  1. Tap Continue again.
  2. On the Connect your Router screen select your home WiFi network and enter password if needed.
  3. Then tap the Connect button.

You will see message that says “Setting up Connection” .

If you see Personalization screen then…

  1. Change Name, Location and add Technician information as desired.
  2. Select Done button.

    This will take you back to the Home screen.

Otherwise continue below…

Verify you can control your water heater from the EcoNet app by tapping on the product box and try changing the temperature or mode.

If you are participating in your electric utility energy saving load control program (e.g., Reserve Rewards), you will see a green lightning bolt icon appear during a load control event. To ensure you remain in the program…

  • Never delete the EcoNet app from your mobile phone.
  • Never delete the water heater product in the EcoNet app.
  • Never enable Follow Schedule in the Econet App.