News

2016-05-26
Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot

Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot

http://www.cpsc.gov/en/Recalls/2016/Rheem-Recalls-to-Repair-Water-Heaters/

 

Recall Summary

 

Name of Product: Rheem electric water heaters

 

Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards.

 

Remedy: Repair

Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.

 

Consumer Contact: Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

 

Recall Details

 

Units: About 54,000

 

Description: This recall involves Rheem brand “Performance Platinum” electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges:

Model Number

Serial Number Ranges

Date Code 

XE40M12EC55U0

A0114XXXXX to A5214XXXXX

M0114XXXXX to M5214XXXXX

Q0114XXXXX to Q5214XXXXX

 

A0515XXXXX

 

A1015XXXXX to A1615XXXXX

01Jan2014 – 21Dec2014

 

 

 

30Jan2015

 

03Mar2015  – 13Apr2015

XE50M12EC55U0

A0114XXXXX to A5214XXXXX

M0114XXXXX to M5214XXXXX

Q0114XXXXX to Q5214XXXXX

 

A0515XXXXX

 

A1015XXXXX to A1615XXXXX

01Jan2014 – 21Dec2014

 

 

 

30Jan2015

 

03Mar2015 – 13Apr2015

XE50T12EC55U0

A0114XXXXX to A5214XXXXX

M0114XXXXX to M5214XXXXX

Q0114XXXXX to Q5214XXXXX

1Jan2014 – 21Dec2014

XE80T12EC55U0

A0114XXXXX to A5214XXXXX

M0114XXXXX to M5214XXXXX

Q0114XXXXX to Q5214XXXXX

1Jan2014 – 21Dec2014

 

Incidents/Injuries: The firm has received 296 reports of  control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported. 

 

Sold exclusively at: The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720. 

 

Distributor/Manufacturer: Rheem Sales Company Inc., of Montgomery, Ala.

 

Manufactured in: U.S. and Mexico

 

Photos



 

Recalled Rheem brand Performance Platinum electric water heater.



 

The rating plate is located near the bottom of the unit.

 


 

The rating plate shows the model number, date of manufacture and serial number.



 

The Performance Platinum Rheem logo decal is on the front above the thermostat control panel.

 

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually.
CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

 

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

 

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

 

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

 

Media Contact

Please use the phone numbers below for all media requests.

Phone: 301-504-7908

Spanish: 301-504-7800