Tank-type Water Heater Contact Information

    Contact Information   Email  
Customer Service, Warranty and Parts

Phone: 1-800-621-5622 Fax: 1-800-535-9538 

Available between 7:30AM - 5:00PM Central Standard Time (CST) Weekdays

Technical Service

Phone: 1-800-432-8373 Fax: 334-260-1341 

Available between 8:00AM - 5:00PM Central Standard Time (CST) Weekdays

Division Office, Sales and Marketing

Phone: (334) 260-1500 Fax: 1-800-535-9538

Available between 9:00AM - 5:00PM Central Standard Time (CST) Weekdays

Tankless Water Heater Contact Information

Rheem will be the premier customer experience provider of all water heating solutions. Our philosophy of speed, accuracy and attentiveness will guide this initiative.

Have questions, or need some help with a Rheem tankless product? Rheem offers flexible customer service options. Locate a category below and choose one of the available options.

Have a question?
Category Live Chat Web Telephone
General Information 1-866-720-2076 Available between 7AM - 7PM Central Time 7 days a week
Request Installation Estimate   1-866-720-2076 Available between 7AM - 7PM Central Time 7 days a week
Remove From Rheem Mailing List   1-866-720-2076 Available between 7AM - 7PM Central Time 7 days a week
Need help on an existing Rheem tankless product?
Category   Live Chat Downloadable File Telephone
Error code on the display Common Error Codes 1-866-720-2076 Available between 7AM - 7PM Central Time 7 days a week

 

Rheem has updated its residential tankless Warranties for products shipped out after 7-1-08.  Below are our current tankless residential product Warranties which apply to these shipments.  Your Warranty may differ depending on when you purchased your tankless water heater.  If you have any questions regarding your tankless water heater’s Warranty, please contact customer service at 800-432-8373. For 42 tankless water heater models, click here.