Heating and Cooling Products

500-Series Communicating Programmable Thermostats

Quick FAQs

Get answers to frequently asked questions.

Homeowner
Contractor
Builder
Architect/Engineer
Utilities
Distributor

How do I find my Model and Serial Number?

Quick FAQs
How do I find my Model and Serial Number?

For HVAC products visit the Model/Serial Number section on the website.

For water heaters and tankless units please locate the sticker or plate located on the back of the unit..
I want to contact a Rheem dealer?

Quick FAQs
I want to contact a Rheem dealer?

You can use our dealer locator to find a dealer near you.
Why do I need a load calculation for my home for HVAC products?

Quick FAQs
Why do I need a load calculation for my home for HVAC products?

It’s important that the equipment be properly matched to the square footage of your home. A properly matched system will provide energy efficient savings. Please visit the section on equipment sizing.
Where can I purchase filters for my HVAC equipment?

Quick FAQs
Where can I purchase filters for my HVAC equipment?

Please visit the Rheem Store, where you will find an assortment of high efficiency, high quality, and durable replacement parts for your Rheem Products.
How do I register my equipment?

Quick FAQs
How do I register my equipment?

Please visit the Warranty Registration page.
Are there changes to the Federal Tax Credit for 2012?

Quick FAQs
Are there changes to the Federal Tax Credit for 2012?

Yes. Please visit the Federal Tax Credit section for more details.
I want to contact a Rheem dealer?

Quick FAQs
I want to contact a Rheem dealer?

You can use our dealer locator to find a dealer near you.
Does Rheem have a consumer financing program?

Quick FAQs
Does Rheem have a consumer financing program?

Yes. You can visit the KwikComfort Financing page to learn more.
What can I find in the Homeowner Center?

Quick FAQs
What can I find in the Homeowner Center?

You can find local independent dealers who install Rheem equipment, local utility rebates and federal tax credit rebates, warranty information, savings and energy calculators and documents to Rheem products.

Click here to visit the Homeowner Center.

How do I register HVAC equipment that I install?

Quick FAQs
How do I register HVAC equipment that I install?

Please visit the Warranty Registration page.
How do I get added to the Rheem.com Dealer Locator?

Quick FAQs
How do I get added to the Rheem.com Dealer Locator?

Join the Rheem team by filling out a short form that will get your company on our locator and start receiving leads.
Are there changes to the Federal Tax Credit for 2011?

Quick FAQs
Are there changes to the Federal Tax Credit for 2011?

Yes. Please visit the Federal Tax Credit section for more details.
How do I sign up for the Consumer CashBack Program?

Quick FAQs
How do I sign up for the Consumer CashBack Program?

Please visit the Consumer CashBack Program page for details.

What is the Rheem builder program?

Quick FAQs
What is the Rheem builder program?

Rheem offers a rebate program for Home builders which include all the residential products including IAQ products, offer from the divisions. Products from Raypak are not part of this program
Where can I purchase the full line of Rheem products?

Quick FAQs
Where can I purchase the full line of Rheem products?

Builders currently purchase equipment through our Rheem or Ruud contractors who are purchasing through our distributors

How do I get a copy of your product catalog?

Quick FAQs
How do I get a copy of your product catalog?

Please visit the contact form and enter your information. Be sure to request a catalog in the comments field.
How do I size Rheem products?

Quick FAQs
How do I size Rheem products?

Rheem has developed several tools to help you size and pick the products that are right for you.

HVAC Commercial - DesignStar Pro

HVAC Residential - DesignStar

Solar Water Heating Systems - Solar Savings Calculator

Tankless - EZ Spec

Water Heating Commercial - Certispec

What energy efficient products are available for CO-OP programs?

Quick FAQs
What energy efficient products are available for CO-OP programs?

Electric cooperatives can purchase Rheem Marathon, solar and hybrid products.
How do I order bill stuffers?

Quick FAQs
How do I order bill stuffers?

Co-operative customers order bill stuffers direct from WHI.

How can I become a Rheem Distributor?

Quick FAQs
How can I become a Rheem Distributor?

To become a Rheem Distributor please visit our contact form and indcate your interest in becoming a distributor in the comments field. A Rheem representative will contact you.
How can I add a contractor to the Rheem.com Dealer Locator?

Quick FAQs
How can I add a contractor to the Rheem.com Dealer Locator?

You can add a contractor through our contractor information management system (CIMS) in our Rheem Partners portal. If you need access to the Rheem Partners portal, please visit myrheem.com.
How do I register my equipment?

Quick FAQs
How do I register my equipment?

Please visit the Warranty Registration page.
Are there changes to the Federal Tax Credit for 2011?

Quick FAQs
Are there changes to the Federal Tax Credit for 2011?

Yes. Please visit the Federal Tax Credit section for more details.
How do I sign up my dealers for the Consumer CashBack Program?

Quick FAQs
How do I sign up my dealers for the Consumer CashBack Program?

Please visit the Consumer CashBack Program page for details.

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