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Rheem Manufacturing is a privately held company that began operation in 1927. We are one of the world's leading manufacturers of heating, cooling and water heating products.
Rheem distributes its full line of residential and commercial products around the world.
The Rheem Corporate office is headquartered in Atlanta, Georgia with divisions in: Fort Smith, Arkansas; Montgomery, Alabama; and Oxnard, California.
Rheem Manufacturing is an equal opportunity employer.
Fort Smith, AR
The Product Support Specialist will be responsible for providing all technical and product application support to distributors, internal sales and DTR teams. This will include handling all communications and phone calls, customer visits, attending and supporting customer events related to product, quality, application, training and support. Additionally, this role will also oversee all field technical communications relating to the assigned product or product categories. This includes technical bulletins, technical advisories, and/or field support programs that prescribe factory-preferred methods for product application, installation and service. The Product Support Specialist will also lead or co-lead projects involving product application improvements, product service-ability and install-ability enhancements working in coordination with product marketing, sales, engineering, manufacturing, quality and sourcing.
Bachelor’s degree in mechanical engineering (specializing in HVAC), or related field preferred. Associate degree in HVAC technology required. Eight to ten years direct industry experience in the form of installing/service technician, distributor/dealer service manager, R&D lab technician, or design/application engineer essential. Superior verbal and written communications and customer relation skills required. Effective diagnostics, problem-solving, and decision making skills necessary. Personal computer application software including Microsoft Word, Excel, and Powerpoint required.
Rheem offers a comprehensive benefits package including health and life insurance, disability coverage, retirement savings programs, vacation, and paid holidays.
We are an Equal Opportunity Employer. M/F/D/V